Privacy policy
Privacy policy – how we work with your data
We are the company V3RVO s.r.o., registered office V Horkách 1754/10a, Nusle, 14000 Prague 4, Company ID: 29850738.
We operate the e-shop on the website www.vervoshop.com.
To provide our services, sell goods and operate our website, we process certain personal data.
The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").
Processing of personal data
Processing of personal data when using the contact form
If you are interested in our products and services, we will work with the contact details you provide to us, mainly via the contact form. These are: full name, telephone, e-mail, home address.
Why?
We use this data so that we can contact you regarding further communication about goods and services.
On what legal basis?
The processing is based on Art. 6(1)(b) GDPR – negotiating a contract or taking steps prior to entering into a contract at your request.
How long will we process the personal data?
If we do not enter into further cooperation, we will process your data for a maximum of 5 years from our last communication.
Processing of personal data when making a purchase
If you make a purchase from us, we will work with the data you have provided to us. These are mainly billing details: name, surname, address, telephone number, e-mail.
Why?
We need to process personal data in order to fulfil our contract – to deliver our products or services to you. We will also use the contact details to communicate with you about the status of your order, or to handle complaints or your questions.
We will further process personal data to fulfil our legal obligations (mainly for accounting and tax purposes, or for handling complaints and other matters).
On what legal basis do we process personal data?
The processing is based on Art. 6(1)(b) GDPR – performance of a contract, and Art. 6(1)(c) GDPR – compliance with our legal obligation.
How long will we process the personal data?
For the duration of our services and then for 5 years from the last provision of such a service or delivery of goods.
Newsletters (commercial communications)
If you are our customer and did not object to it when making a purchase, we will use your e-mail address to send you our news.
If you have subscribed to the newsletter.
On what legal basis?
This is permitted by § 7(3) of Act No. 480/2004 Coll., on certain information society services, unless you objected to it when making a purchase.
How long will we process the personal data?
5 years from your last purchase. You can unsubscribe at any time via the e-mail or by contacting us at: info@vervo.sk
Who will have access to the data?
Your data stays with us. However, some companies or persons have access to the data because they help us operate our e-shop. These are:
- the operator of the Shoptet e-shop platform (Shoptet a.s., Dvořeckého 628/8, Břevnov, 169 00, Prague 6, Company ID 289 35 675, registered with the Municipal Court in Prague, Section B, Insert 25 395)
- companies involved in shipping the goods
- companies involved in processing payments
- the e-mailing service provider
- a marketing agency
- companies involved in the expansion of the e-shop
We process personal data only within the European Union.
What else you should know
Our company does not have an appointed data protection officer.
Our company does not carry out decision-making based on automated processing or profiling.
If you have any questions about personal data, contact us at: info@vervo.sk
Use of cookies
Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website, or to another website that recognises them, on each subsequent visit.
Cookies perform various tasks, for example they enable efficient navigation between web pages, remember your preferences and generally improve the user experience. They can also help ensure that the ads displayed online are better tailored to your interests.
We use the following types of cookies on the website:
- Necessary cookies: are required for the website to work, enabling, for example, logging in to secure areas of the website and other basic functions. This category of cookies cannot be disabled.
- Analytical/statistical cookies: allow us to recognise and count the number of visitors and track how visitors use the website. They help us improve how the website works, for example by making it easy for users to find what they are looking for. We only activate these files with your prior consent.
- Advertising cookies: are used to track preferences and allow us to display ads and other content that best match your interests and online behaviour. We only activate these files with your prior consent.
Please note that third parties (including, for example, external service providers) may also use cookies and/or have access to data collected via cookies on the website.
You can find more information about cookies and an up-to-date list of cookies through the individual web browsers, most often in the Developer tools section.
Consent can be given via the checkbox contained in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set your browser to use only some of them.
You can find more information about managing cookies in the individual browsers at the following links:
- Google Chrome – https://support.google.com/chrome/answer/95647
- Firefox – https://support.mozilla.org/kb/enable-and-disable-cookies-website-preferences
- Safari – https://support.apple.com/guide/safari/sfri11471/mac
- Opera – https://help.opera.com/en/latest/security-and-privacy/
- Microsoft Edge – https://support.microsoft.com/microsoft-edge
Your rights in connection with the processing of personal data
Among other things, the GDPR gives you the right to contact us and ask what personal data of yours we process, to request access to this data and have it updated or corrected, or to request restriction of processing. You can request a copy of the personal data processed, request that we erase personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing based on legitimate interest.
If you believe that we are not handling the data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection, or to bring your claims before a court.
These terms are effective from 1 January 2023.